Physical products can be returned within 14 days of delivery. Notification of return must be given no more than 14 days after delivery and the return package must arrive no more than 14 days after the notice of return has been given.
Physical products bought in the period between 15th November and 24th December 2024 may be returned until 31st January 2025.
If you wish to exchange a product, please do so by placing a new order and return the original product. The money will be refunded once the product has been received.
Please contact us at lager@petiteknit.com if you need more information regarding returns.
The return should be made to the following address:
PetiteKnit
Møllehatten 21, 2.1
8240 Risskov
Denmark
Please note that the customer is responsible for any and all costs associated with the return including custom clearance if the package is sent from a country outside the EU. This also applies for orders from Norway. Returns from outside the EU should be marked clearly as "Goods returned".
Return packages sent to pick-up points will not be collected.
The customer has full responsibility for the products until they have been safely delivered to us at the return address listed on this page. We do not accept responsibility for items lost in shipping when returned, so we recommend you keep a receipt with a tracking number as proof that the package was sent.
To return a product it must be unused and in the same condition as upon delivery.
If returning the entire order, a full refund is given for both the physical products and the cost of shipping. If a shipping option other than the cheapest standard shipping was selected, only the cost of the cheapest standard shipping option will be refunded.
Returns are refunded to the same payment method that was used when placing the order.
If you wish to make a complaint for a product with errors or defects, please contact us at support@petiteknit.com.